Returns

We want you to love your purchase. If something isn't quite right, we're happy to help with eligible returns and exchanges.

Change of Mind Returns

We accept change-of-mind returns within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unworn and unused

• Be in original condition

• Have all original tags attached

• Be free from makeup, perfume, deodorant, stains, pet hair or other marks

• Be returned in their original packaging where applicable

Change-of-mind return postage is the responsibility of the customer.

Please note that we do not offer refunds for change of mind where the above return requirements have not been met.

How to Request a Return

Before sending anything back, please contact us at hello@lazygirl.com.au with:

• Your order number

• The item(s) you wish to return

• The reason for your return

Please wait for confirmation from our team before sending your return.

Once your return has been approved, we will provide you with the return instructions.

Exchanges

We offer exchanges for a different size or colour, subject to availability.

If your requested replacement is unavailable, you may choose an alternative item or receive a refund where applicable.

Return postage for change-of-mind exchanges is the responsibility of the customer.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible at hello@lazygirl.com.au and include your order number and clear photos of the issue.

We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Your consumer rights under Australian Consumer Law are not affected by this returns policy.

Refunds

Once your return has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow 7 business days for your refund to be processed after your return has been approved. Your bank or payment provider may take additional time to make the funds available.

Original shipping costs are not refundable.

Important Information

We recommend choosing carefully and checking our size guide before placing your order.

We are unable to accept returns that do not meet the conditions outlined in this policy.

This policy does not affect your rights under the Australian Consumer Law. Where a product has a fault or does not meet a consumer guarantee, you may be entitled to a remedy regardless of this change-of-mind policy.